Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer. Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers.

One particular subdiscipline, conversational AI, is paving the way for systems capable of holding a discussion at a human-like level, opening UP various doors in fields from customer services to sales and marketing. However, when it's no longer possible to distinguish between man and machine, a whole host of issues are bound to crop up, especially if AI models have not been developed and audited in a responsible manner. To hear more about the opportunities associated with conversational AI, as well as the potential pitfalls, we spoke to Dinesh Nirmal, head of data, AI and automation at IBM. Conversational AI refers to the different types of AI software or solutions that are designed for people to talk to and communicate with. We train conversational AI using vast amounts of input data, essentially language and phrases that teach it how to recognize words and imitate human interactions. In a business context, this is useful in many different situations, especially customer care.

According to the IHS Markit white paper, The Top Trends of 2019: Powered by Transformative Technology, three key trends are expected to have a major effect on both commercial and consumer markets in 2019. The increasing ubiquity of video is forcing significant industry change, as a growing number of players vie for consumer attention and revenue and as businesses adapt to cope with the rising demand. In fact, online video subscriptions from over-the-top (OTT) and traditional media players alone will more than double between 2017 and 2022, by which time they will approach the one billion mark. While TV, home entertainment, social media, video games and other media sectors are at the heart of the video everywhere trend, other industries – including security, education, and healthcare – are also becoming increasingly reliant on video technology. The edge is already transforming the way networks are deployed and devices are built.

The CEO of Baltimore-based nonprofit Digit All Systems Inc., Lance Lucas described a real-world approach to using coding to create opportunity. His company has trained more than 10,000 students in cybersecurity certifications and computer programming through partnerships with 60 schools in the Baltimore/Washington metropolitan area, and has donated more than 3,500 computers to churches, schools, community groups and other organizations in need. He organized the first guns-for-computers trade-in program in the U.S. in 2013 and, after the rioting in Baltimore in 2015, offered people in affected areas a chance to reboot their lives.